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CONTACT

If you would like to discuss collaborating on a documentary or format proposal, or to hire James for your project, get in touch.

+44 (0) 7808 926220

PRIVACY POLICY

Cloud Forest Films Limited confirms it pays the annual protection fee to the Information Commissioner’s Office (ICO).

Cloud Forest Films Limited (“we”, “us” or “our”) is committed to protecting your personal information and being transparent about what we do with it, however you interact with us. We are therefore committed to using your personal information in accordance with our responsibilities. As part of this, we are required to provide you with the information in this Privacy Policy under applicable data privacy laws, including the Data Protection Act 2018.

We won’t do anything with your personal information that you wouldn’t reasonably expect.

1. HOW AND WHEN WE COLLECT INFORMATION ABOUT YOU

  • When you contact us with a query, whether via email, telephone or social media.

  • When you enter one of our competitions.

  • When you send us a direct message on a social media platform (e.g. Facebook, Twitter, Instagram).

  • When you post or comment on a post on one of our social media groups or pages.

  • If you apply for a job with Cloud Forest Films Limited. 

  • If you are employed by Cloud Forest Films Limited, either on short or long term contracts.

  • If there is a requirement to pay you for your services in relation to work carried out for Cloud Forest Films Limited. 

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

 The types of information that we collect will be determined according to the nature of your interactions with Cloud Forest Films. The majority of this information will be personal information, such as your name, email address, postal address, telephone number, age, gender, social media account information, bank account details and any other personal information that you may choose to provide. In all cases we will only seek to collect information that we need.

3. WHY WE COLLECT YOUR PERSONAL INFORMATION, HOW IT IS STORED AND OUR LAWFUL BASIS FOR PROCESSING

When you send us a direct message on a social media platform (e.g. Facebook, Twitter or Instagram) we use any personal information provided to respond to your message.

When you contact us with a query of any kind by email (e.g. regarding our newsletter, an event, our Website or our online shop) we use the information you have provided to respond to your initial message. We then delete any emails considered to be solved and will not hold any information (emails or email addresses) we deem to be no longer needed.

When you apply for a job with Cloud Forest Films Limited we use the contact information provided to respond to your application. In addition, we will ask for your consent to keep your application on record in our email account, so that we can contact you if a future position becomes available to which you are particularly suited. If, following the provision of your consent, you decide that you don’t want your details to be stored in this way please email james.rowat@cloudforestfilms.com confirming that you no longer wish to receive information on potential roles with Cloud Forest Films Limited.

 

You may interact with us via a page, group or account on a social media platform (e.g. Facebook, Twitter or Instagram). In these cases, your interaction with us is stored on that page, group or account on which it was posted. Such interactions may involve the processing of personal information such as your name. If you would like any such interactions to be removed please either delete the interaction yourself, send us a message on the platform in question, or email us at james.rowat@cloudforestfilms.com

The personal information stored will be determined by your privacy settings on the social media platform in question.

 

4. HOW LONG WE STORE YOUR INFORMATION

We will keep any personal information which we have collected for processing financial transactions, such as invoice payments, for as long as the law requires for tax or accounting purposes.

In respect of any other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.

5. PROTECTING YOUR PERSONAL INFORMATION

 We use standard organisational safeguards to ensure that your personal information is secure. We limit access to information on a strictly need-to-know basis and will continue to ensure that our team are aware that such information is only used in accordance with this Privacy Policy.

6. YOUR RIGHTS TO YOUR PERSONAL INFORMATION

 You have rights in relation to the personal information we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine-readable format. If you wish to exercise these rights, please email james.rowat@cloudforestfilms.com

When asking for such a procedure, you will need to provide copies of two separate identification documents, such as a passport, driving licence, or utility bill, and any additional information that is relevant to the nature of your contact with us. This information will help us to locate your records. 

We may update our Privacy Policy from time to time, so do check back here if required. 

© 2023 Cloud Forest Films Limited. Registered in England and Wales (company number: 12680716).

Registered Office: First Floor, New Barnes Mill, Cottonmill Lane, St Albans, AL1 2HA

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